FAQ
This section is designed to answer your most frequently asked questions in a simple and straightforward way. Whether you have questions about our services, payment methods, or how to contact us, you will find all the information you need here. If you can’t find the answer you’re looking for, don’t hesitate to contact us-we’re here to help!
How do I get all the glasses 50% off?
All memberships allow you to purchase discounted eyewear. You only need to be signed up for one of our options to take advantage of the discounts.
Which glasses are made in Italy?
All eyeglasses and sunglasses are made in Italy, with high quality materials.
What materials are used to produce the glasses?
The glasses are made from cellulose acetate, stainless steel and titanium to ensure strength and comfort.
What free glasses can I get with Lite membership every 12 months?
With Lite membership, you have the opportunity to get a free pair of blue light filter glasses or reading glasses every 12 months
What free glasses can I get with Standard membership every 12 months?
With Standard membership you have the opportunity to get a free pair of blue light filter glasses or reading glasses or prescription glasses every 12 months
What free glasses can I get with premium membership every 12 months?
With Premium membership you have the chance to get a free pair of blue light filter glasses or reading glasses or sunglasses every 12 months
Are shipping costs included with membership?
Shipping costs are not included with memberships
What type of payment is accepted?
We accept paypal and/or credit card payments
Where can the free product be picked up?
You can order the free product online and receive it at home or order it from your local optician
What is your return policy?
To make a return, fill out the dedicated form on this page MAKE A RETURN and follow the instructions given.
How can I make a return?
We are happy to offer you the opportunity to return the product within 14 days of receipt. Please note that in the event of a return, you will be responsible for the return shipping costs. However, we are committed to making the process simple and transparent, and our team will be happy to help you with any information you need!
Are the glasses tested?
Yes, the frames and lenses comply with current regulations
When can I cancel membership?
Our Memberships give you the option to cancel at any time, with no strings attached or additional fees
How many months is it possible to get a free pair of glasses?
For every 12 regularly paid monthly payments, we will give you a free pair of glasses in the same category as the subscribed membership. The promotion does not include shipping costs.
How do you adjust the eyeglass rods?
Learn how to perfectly adjust the temples of your favorite glasses with our handy guide! Visit the DEDICATED GUIDE and enjoy tailor-made comfort.
